Product

The iKendo Lifecycle

From first word to mastery. Four movements that form a continuous discipline — each cycle sharper than the last.

01

Train / Optimize

From silence to readiness

iKendo — Agent Studio

Claims Assistant

Insurance · APAC · 3 languages
Save Draft
Publish
Training Conversation
Tell me about your claims process. What happens when a customer calls in?
The customer calls, provides their policy number, describes the incident, and we collect photos if needed. We verify coverage and initiate the claim within 24 hours.
Got it. I've created 12 rules for FNOL intake. Shall I also configure escalation paths for complex claims?
Rules
47
configured
Languages
3
EN · JA · ZH
Voice Profile
Yuki
Female · Warm

The first stroke is always the most important. Describe your business in natural language — your workflows, your tone, your rules. In 5 minutes of dialogue with our onboarding assistant, your agent is born. Not from code, but from intent.

"The beauty of the sword lies not in its sharpness, but in the certainty of the hand that holds it."

Natural Language Onboarding
Describe your business goals in plain words. No flowcharts, no code.
5-Minute Cold Start
From zero to a functioning agent in a single conversation.
Multi-Language Voice Profiles
Set up voices in English, Chinese, Japanese, Korean, German, and Spanish.
Dynamic Rule Injection
Business rules loaded on-the-fly. Updated without redeployment.
02

Test / Simulate

Practice before the duel

iKendo — Simulation Lab

Test Suite #47

Claims Assistant · 24 scenarios · Running
7/24 complete
Pause
ScenarioScoreTurnsStatus
FNOL — auto accident
98%
8
Policy inquiry — coverage limits
96%
5
Multi-language switch (JA → EN)
95%
12
Hostile caller — escalation
93%
6
Ambiguous claim — edge case
87%
14
Background noise — outdoor call
91%
7
Interrupted mid-sentence
97%
9
94.5%
Avg Score
6/7
Passed
1
Needs Review

No swordmaster enters combat without practice. Run end-to-end simulated conversations that mirror your real customers — their frustrations, their edge cases, their unexpected questions. See exactly how your agent will respond before a single customer hears it.

"Perfection is not the absence of error, but the presence of discipline in every rehearsal."

Full Conversation Simulation
End-to-end dialogue testing from greeting to resolution.
Stress Testing
Edge cases, adversarial inputs, and long-tail scenarios.
A/B Scenario Comparison
Compare different agent configurations side by side.
Compliance Pre-Check
Validate regulatory adherence before deployment.
03

Deploy / Launch

The blade meets the world

iKendo — Deployment Center

Live Dashboard

Claims Assistant · Real-time
All systems operational
Voice
142
active conversations
Queue: 3Latency: 612ms
Chat
89
active conversations
Queue: 0Latency: 340ms
Email
34
active conversations
Queue: 12Latency: —
Live Conversation Feed
Filter
#4892VoiceAuto claim — rear collision
JA2:34active
#4891ChatPolicy renewal inquiry
EN1:12active
#4890VoiceFNOL — water damage
EN3:01resolved
#4889EmailCoverage comparison request
ZH—pending

One click. Every channel. Your agent goes live on phone, chat, email, or any custom integration. Real-time monitoring ensures you see every conversation as it happens. Sub-800ms latency means your customers never wait.

"Action is the highest form of thought. Hesitation is the only true failure."

One-Click Multi-Channel
Deploy to phone, chat, email, and custom channels simultaneously.
Sub-800ms Latency
Responses arrive before the pause feels unnatural.
Noise Filtering
Background noise automatically filtered in real-time.
Interrupt Handling
Users can interrupt at any moment. The agent adapts instantly.
04

Analyze & Insights

Turn every conversation into actionable intelligence

iKendo — Analyze & Insights

AI-Powered Optimization Suggestions

Claims Assistant · Evidence-based analysis from 2,847 conversations
Export
Apply All to Training
Recent Conversations with RatingsSorted by gaps detected ↓
IDTopicRatingOutcomeGapsActions
#4890FNOL — water damage
4.2
Resolved
—
—
#4887Deductible inquiry — auto
3.1
Resolved
1
View
#4882Multi-policy discount
2.4
Escalated
2
View
#4879Claim status follow-up
4.8
Resolved
—
—
#4875Coverage change request
1.9
Failed
3
View
Evidence-Based Optimization Suggestions
Generated from diagnostic rules · 3 new this week
📚Knowledge Gap
"Partial claim" not in knowledge base
23 conversations couldn't find an answer for partial claims — agent improvised in 18 cases
Diagnostic Rule: coverage_completeness_check
Add to Knowledge Base →Dismiss
📋Guideline Gap
Missing escalation rule for multi-policy disputes
Agent attempted resolution 7 times without escalation path — violates SLA for complex claims
Diagnostic Rule: escalation_path_validator
Create Guideline →Dismiss
⚙️Ops Improvement
Deductible FAQ takes 40% longer than avg
Customers repeat "how much do I pay" 2.3× — a quick-reference card would reduce handle time by ~35s
Diagnostic Rule: handle_time_anomaly_detector
Optimize Flow →Dismiss
Continuous Feedback Loop
12 suggestions applied to training this week · Agent accuracy improved 2.1%
Cycle #14

Identify knowledge gaps, guideline failures, and operational improvements through evidence-based analysis — not guesswork. Every conversation is rated, every outcome tracked. Diagnostic rules automatically surface what your agent is missing, and AI-generated suggestions feed directly back into training. The flywheel turns, and each cycle is sharper than the last.

"The warrior who reflects is more dangerous than the one who merely acts."

Ratings & Outcome Tracking
Every conversation rated and tracked with resolution outcomes and quality scores.
Evidence-Based Suggestions
Diagnostic rules generate optimization suggestions grounded in real conversation data.
Knowledge & Guideline Gap Detection
Automatically surfaces missing knowledge, broken guidelines, and operational bottlenecks.
Continuous Feedback Loop
Approved suggestions flow directly back to training — the agent improves itself every cycle.
Architecture

Where iKendo lives in your stack.

Your Business
Rules & Policies
Knowledge Base
CRM & APIs
iKendo Engine
Dynamic Rule Loading
Voice Synthesis & ASR
Conversation Orchestrator
Analytics Engine
Your Customers
Phone
Chat
Email
Technical Edge

Engineered for precision.

<800ms
Response Latency

End-to-end processing including ASR, reasoning, and TTS.

100%
Rule Compliance

Dynamic rule loading with full traceability and audit.

6
Languages

EN, ZH, JA, KO, DE, ES with native-quality voice synthesis.

Auto
Noise Filtering

Real-time background noise suppression on all voice channels.

“Every response has a lineage. Every conversation, a purpose. The blade does not question — it serves the hand that wields it.”

Begin the discipline.

Build your first enterprise conversation agent in 5 minutes. No code required. Just describe your business — iKendo does the rest.